Valet Parking Operations Manager Job at Stratton Amenities, Houston, TX

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  • Stratton Amenities
  • Houston, TX

Job Description

Valet Parking Operations Manager

Company:   United Valet Service

Location:   Houston, Texas

Overview

United Valet Service is a hospitality-focused valet parking company providing professional valet operations for restaurants, hotels, and hospitality-driven destinations. We are seeking an experienced Valet Parking Operations Manager with a strong background managing valet parking accounts, particularly high-volume restaurant and hospitality environments.

Core Responsibilities

  • Oversee day-to-day valet parking operations across multiple restaurant and hospitality accounts in the Houston market.

  • Act as the primary client contact for restaurant owners, general managers, hotel leadership, and asset managers.

  • Recruit, hire, train, schedule, and manage valet supervisors, leads, and attendants.

  • Ensure consistent execution of service standards, appearance standards, and guest engagement expectations.

  • Manage labor planning, scheduling accuracy, and payroll review to maintain operational efficiency.

  • Conduct regular site visits, spot checks, and operational audits.

  • Resolve guest complaints, service breakdowns, and on-site issues quickly and professionally.

  • Oversee incident reporting, claims documentation, and coordination with insurance and internal leadership.

  • Enforce safety procedures, key control policies, and proper vehicle handling protocols.

  • Partner with senior leadership on account performance, staffing strategy, and client retention.

Required Experience

  • Minimum of 5 years of valet parking operations management experience.

  • Extensive experience managing valet services for restaurants, hotels, or hospitality-focused venues.

  • Deep understanding of the Houston hospitality and valet parking service industry.

  • Proven ability to manage multiple valet accounts simultaneously.

  • Direct experience leading supervisors and front-line valet teams in fast-paced, guest-facing environments.

  • Strong understanding of curb flow management, peak-period staffing, and service recovery.

Skills and Competencies

  • Strong leadership presence with an accountability-driven management style.

  • Excellent verbal and written communication skills.

  • High attention to detail and consistency in service delivery.

  • Ability to make sound decisions under pressure in live operating environments.

  • Comfortable with scheduling systems, payroll review, and basic operational reporting.

Schedule and Work Environment

  • Full-time position.

  • Evenings, weekends, and holidays required based on restaurant and hospitality account needs.

  • On-site presence across multiple Houston-area locations is required.

Compensation and Benefits

  • Competitive salary based on experience.

  • Health, dental, and vision insurance.

  • Paid time off and paid holidays.

Non-Negotiable Requirement

  • Candidates must have direct, hands-on valet parking operations experience within restaurant or hospitality settings. Applicants without this background will not be considered.

Job Tags

Full time, Weekend work, Afternoon shift

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